Helpdesk
Helpdesk report
Only Helpdesk admins can see the Helpdesk report.
SLA met
Tickets created in these dates. A target counts once it is met or missed (first staff reply, or solved).
By priority
| Priority | First response met | Resolution met |
|---|
By assignee
| Assignee | First response met | Resolution met |
|---|
Customer satisfaction
Tickets rated in these dates. Satisfaction is the share of good ratings. Teams aren’t available yet, so the company total stands for the team.
Customer ratings are off. Turn them on in Helpdesk settings.
| Person | Satisfaction | Good | Okay | Bad |
|---|
| AI agent | Satisfaction | Good | Okay | Bad |
|---|